Frequently Asked Questions
Everything you need to know about your Ajazz experience.
What is the typical shipping time for my order?
Orders are generally processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 7-15 business days depending on your location.
Do you offer a warranty on Ajazz keyboards and mice?
Yes, all Ajazz electronics come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal use.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in like-new condition to qualify for a full refund.
Are your mechanical keyboards compatible with Mac and Windows?
Most Ajazz mechanical keyboards are fully compatible with both Windows and macOS. Many models include a toggle switch or hotkey to swap between operating system layouts.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.